June 7, 2009 by admin
Filed under Call Center
Santo Domingo.– The Dominican Republic Call Center Association has launched an emergency relief effort by opening a Toll Free number to meet unprecedented needs in the wake of Hurricane Katrina.
The largest displacement of Americans since the Civil War reverberated across the country from its starting point in New Orleans, as more than half a million people uprooted by Hurricane Katrina sought shelter, sustenance and the semblance of new lives.
April 22, 2009 by admin
Filed under Call Center, News
Over 250 call-centre licensees may lose their permits as they failed to start operations within six months into the receipt of licences at only Tk 5,000 each. According to officials at the Bangladesh Telecommunication regulatory Commission (BTRC), most of the licensees have failed to start operations within the stipulated time, which is a breach of contract with the commission. “If they fail to show us that they have the interest or capability to operate call centres, their licences may be scrapped,” said a top BTRC official, seeking anonymity. Read more
February 19, 2009 by admin
Filed under Call Center, News
The nascent call centre industry is facing policy hurdles and a shortage of skilled human resources that are posing a threat to nip the promising industry in the bud. Only seven out of 300 call centre licence holders in the country are inching towards grabbing a share of the $450 billion global market. The remaining licence holders are in a dilemma, as they go round in circles trying to figure out how they can transfer calls to end users by using the international internet lease line providers. Read more
February 11, 2009 by admin
Filed under Call Center
Call centres use a wide variety of different technologies to allow them to manage large volumes of work. These technologies facilitate queueing and processing of calls, maintaining consistent work flow for agents and creating other business cost savings.
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January 14, 2009 by admin
Filed under Call Center
The country’s call centres see better future of the business as more banks and financial institutions are seeking their services for cheaper and faster delivery of their products. “We are getting queries from leading foreign banks and financial institutions to give outsourcing services. This is a good signal for our sector,” Ahmadul Hoq, president of Bangladesh Call Centre Forum said.
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December 23, 2008 by admin
Filed under Call Center
Hero Mindmine (HM), a subsidiary of Hero Corporate Service Limited of India, organised a roundtable in Banani on career in call centres in Bangladesh recently. Abullah H Kafi, vice president of ASOCIO, Sumon Ahmed Sabbir, managing director of BDCOM Online, Hasan Bipul, senior sub editor of daily Jai Jai Din, Bikash Kaul, zonal manager of Hero Mindmine Institute and Shakil Jawad Rahim, chief executive officer of Bangladesh Out Sourcing Centre attended the roundtable to weigh career prospects of call centres in the country.
December 22, 2008 by admin
Filed under Call Center, Telephony Hardware
Duration of ownership: 2 Months
Strengths: Simplicity, ease of use: Does everything you could possible want with Skype including call forwarding, notification, reuuse of existing home line
December 14, 2008 by admin
Filed under Call Center, Gateways
There’s more than one way to annoy — and then lose — a lifelong customer when you switch to a VoIP contact center. Surly agents and improper training are just two of the factors that can result in disgruntled customers and compromised productivity. But that’s not all that contact-center managers have to worry about. Dropped calls, latency and jitter resulting from substandard VoIP service can also spell disaster.
November 18, 2008 by admin
Filed under Call Center
The country’s call centres see better future of the business as more banks and financial institutions are seeking their services for cheaper and faster delivery of their products. “We are getting queries from leading foreign banks and financial institutions to give outsourcing services. This is a good signal for our sector,” Ahmadul Hoq, president of Bangladesh Call Centre Forum said.
Read more
October 23, 2008 by admin
Filed under Call Center
· The benefits combined with developing company own call-handling center are truly incredible once them. Not only will company generate new clients, but also keep existing clients satisfied.
