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	<title>Bangladesh Telecom News 3G mobile cell cellular phone orange mobile  t-mobile T 3 Sim business trade supplier &#187; Call Center</title>
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	<description>mobile GSM cellular phone ringtone, moble ring sounds, mobile phone ringtone 3GT Mobiles, Phones, mobile phones, mobile phone offer, Orange, T, 3, Sim free mobile phones, mobile phone shop, mobile phone deal, mobile phone retailer, mobile phone store, cheapest mobile phones, buy mobile phone</description>
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		<title>IP-Enabled Contact Centers</title>
		<link>http://www.phone.com.bd/2009/07/ip-enabled-contact-centers/</link>
		<comments>http://www.phone.com.bd/2009/07/ip-enabled-contact-centers/#comments</comments>
		<pubDate>Wed, 08 Jul 2009 07:02:22 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Center]]></category>

		<guid isPermaLink="false">http://www.phone.com.bd/?p=2916</guid>
		<description><![CDATA[
Contact centers (still called “call centers” by many) have always enjoyed technological advantages over ordinary corporate or home phone systems and services. Unified messaging and unified communications originated there long ago. The transition to the software-based IP-enabled contact center was slow until standards appeared in the form of SIP (Session Initiation Protocol (News &#8211; Alert)), popular [...]]]></description>
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		<title>Call center to cut 250 jobs in Akron</title>
		<link>http://www.phone.com.bd/2009/07/call-center-to-cut-250-jobs-in-akron/</link>
		<comments>http://www.phone.com.bd/2009/07/call-center-to-cut-250-jobs-in-akron/#comments</comments>
		<pubDate>Sun, 05 Jul 2009 07:17:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Center]]></category>

		<guid isPermaLink="false">http://www.phone.com.bd/?p=2887</guid>
		<description><![CDATA[An international company that three years ago came to town promising 600 full- and part-time call center and technical support jobs — or the equivalent of 400 full-time jobs — announced it will cut its staff by half at the end of August.
In a press release, Teleperformance USA said it will lay off 250 employees [...]]]></description>
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		<title>FCC prepares for record volume to call centers as nation switches to digital TV</title>
		<link>http://www.phone.com.bd/2009/06/fcc-prepares-for-record-volume-to-call-centers-as-nation-switches-to-digital-tv/</link>
		<comments>http://www.phone.com.bd/2009/06/fcc-prepares-for-record-volume-to-call-centers-as-nation-switches-to-digital-tv/#comments</comments>
		<pubDate>Sat, 13 Jun 2009 11:25:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Center]]></category>

		<guid isPermaLink="false">http://www.phone.com.bd/?p=2576</guid>
		<description><![CDATA[With the passing deadline for the conversion to digital television broadcasting, the Federal Communications Commission is prepared for record numbers of calls to its call centers, where a staff of more than 4,000 is fielding queries from unprepared viewers.
“The calls have definitely been ramping up all week as the deadline approaches,” said FCC spokesman Mark [...]]]></description>
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		<title>FCC Urges Full Staffing of DTV Call Centers</title>
		<link>http://www.phone.com.bd/2009/06/fcc-urges-full-staffing-of-dtv-call-centers-2/</link>
		<comments>http://www.phone.com.bd/2009/06/fcc-urges-full-staffing-of-dtv-call-centers-2/#comments</comments>
		<pubDate>Thu, 11 Jun 2009 09:03:44 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Center]]></category>

		<guid isPermaLink="false">http://www.phone.com.bd/?p=2556</guid>
		<description><![CDATA[The FCC put out a public notice Tuesday reminding TV stations that they need to let the commission know the local number to which the FCC can refer DTV transition calls if need be.
In the reminder, posted on the FCC&#8217;s Web site Tuesday, the commission also urged stations to &#8220;fully staff&#8221; their call centers in [...]]]></description>
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		<title>FCC Urges Full Staffing of DTV Call Centers</title>
		<link>http://www.phone.com.bd/2009/06/fcc-urges-full-staffing-of-dtv-call-centers/</link>
		<comments>http://www.phone.com.bd/2009/06/fcc-urges-full-staffing-of-dtv-call-centers/#comments</comments>
		<pubDate>Wed, 10 Jun 2009 08:42:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Center]]></category>

		<guid isPermaLink="false">http://www.phone.com.bd/?p=2524</guid>
		<description><![CDATA[The FCC put out a public notice Tuesday reminding TV stations that they need to let the commission know the local number to which the FCC can refer DTV transition calls if need be.

In the reminder, posted on the FCC&#8217;s Web site Tuesday, the commission also urged stations to &#8220;fully staff&#8221; their call centers in [...]]]></description>
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		<title>Dominican Call Center Association to aid hurricane victims in US</title>
		<link>http://www.phone.com.bd/2009/06/dominican-call-center-association-to-aid-hurricane-victims-in-us/</link>
		<comments>http://www.phone.com.bd/2009/06/dominican-call-center-association-to-aid-hurricane-victims-in-us/#comments</comments>
		<pubDate>Sun, 07 Jun 2009 08:34:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Center]]></category>

		<guid isPermaLink="false">http://www.phone.com.bd/?p=2458</guid>
		<description><![CDATA[

Santo Domingo.– The Dominican Republic Call Center Association has launched an emergency relief effort by opening a Toll Free number to meet unprecedented needs in the wake of Hurricane Katrina.
The largest displacement of Americans since the Civil War reverberated across the country from its starting point in New Orleans, as more than half a million [...]]]></description>
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		<title>BTRC may scrap call centre permits</title>
		<link>http://www.phone.com.bd/2009/04/btrc-may-scrap-call-centre-permits/</link>
		<comments>http://www.phone.com.bd/2009/04/btrc-may-scrap-call-centre-permits/#comments</comments>
		<pubDate>Wed, 22 Apr 2009 10:56:34 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.phone.com.bd/?p=2106</guid>
		<description><![CDATA[Over 250 call-centre licensees may lose their permits as they failed to start operations within six months into the receipt of licences at only Tk 5,000 each. According to officials at the Bangladesh Telecommunication regulatory Commission (BTRC), most of the licensees have failed to start operations within the stipulated time, which is a breach of [...]]]></description>
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		<title>Call centres face hurdles</title>
		<link>http://www.phone.com.bd/2009/02/call-centres-face-hurdles/</link>
		<comments>http://www.phone.com.bd/2009/02/call-centres-face-hurdles/#comments</comments>
		<pubDate>Thu, 19 Feb 2009 09:56:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.phone.com.bd/?p=1426</guid>
		<description><![CDATA[The nascent call centre industry is facing policy hurdles and a shortage of skilled human resources that are posing a threat to nip the promising industry in the bud. Only seven out of 300 call centre licence holders in the country are inching towards grabbing a share of the $450 billion global market. The remaining [...]]]></description>
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		<title>What are Technology used in Call Centres?</title>
		<link>http://www.phone.com.bd/2009/02/what-are-technology-used-in-call-centres/</link>
		<comments>http://www.phone.com.bd/2009/02/what-are-technology-used-in-call-centres/#comments</comments>
		<pubDate>Wed, 11 Feb 2009 09:28:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Center]]></category>

		<guid isPermaLink="false">http://www.phone.com.bd/?p=318</guid>
		<description><![CDATA[Call centres use a wide variety of different technologies to allow them to manage large volumes of work. These technologies facilitate queueing and processing of calls, maintaining consistent work flow for agents and creating other business cost savings.

These include ;
* ACW (After call work &#8211; Sometimes called &#8220;wrap&#8221; or &#8220;wrapup&#8221;)
* ACD (automatic call distribution)
* Agent [...]]]></description>
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		<title>Call centres see better future of business in BD</title>
		<link>http://www.phone.com.bd/2009/01/call-centres-see-better-future-of-business-in-bd/</link>
		<comments>http://www.phone.com.bd/2009/01/call-centres-see-better-future-of-business-in-bd/#comments</comments>
		<pubDate>Wed, 14 Jan 2009 08:11:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Center]]></category>

		<guid isPermaLink="false">http://www.phone.com.bd/?p=504</guid>
		<description><![CDATA[The country&#8217;s call centres see better future of the business as more banks and financial institutions are seeking their services for cheaper and faster delivery of their products. &#8220;We are getting queries from leading foreign banks and financial institutions to give outsourcing services. This is a good signal for our sector,&#8221; Ahmadul Hoq, president of [...]]]></description>
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