Spotify launches beta BlackBerry app
October 20, 2011 by admin
Filed under BlackBerry, Call Center
The hugely popular free, on-demand streaming music service Spotify is finally coming to BlackBerry.
‘Call centres can create 0.2m new jobs in next ten years’
September 19, 2011 by admin
Filed under Call Center
Call centre industry is gradually emerging as one of the potential job-creating sectors of the country, as different foreign companies are choosing Bangladesh as their outsourcing destination due to cost-effectiveness of services here, said industry insiders.
Customer Call Center – Taking Care of Your Customers is Only Steps Away
January 3, 2011 by admin
Filed under Call Center
Out of everyone at the call center, it’s your phone that rings the most. Everyone counts on you for your expertise in running a call center. But where do you turn to make your job simpler and a whole lot effective?
Tips to Emerge Successful in Call Center Interview
December 29, 2010 by admin
Filed under Call Center, News, Top Stories
Call centers are rage nowadays. They offer lots of professional and lucrative opportunities which are too hard to resist. However, the candidates have to go through a rigorous screening and personal interview.
Generally call center pre- employment tests are combinations of online test of grammar, English proficiency, basic knowledge of computer and a personal interview test to check the attitude quotient of a candidate. Generally, the first round of call center interview starts with the telephonic round with HR where candidates are checked for intonation and language proficiency. Any hint of Mother Tongue during conversation or lack of proper language skill ends up in Total Rejection only. Read more
Rising Demand Of Call Center Outsourcing Services
December 29, 2010 by admin
Filed under Call Center, Magazine, News, Top Stories
A question that hovers over the head of any professional today would be, if their company is able to provide all the services as per the needs and demands of the customers everyday. At such phase of boom in the field of outsourcing, a customer expects to get enabled to contact a company’s representative 24/7/365, whenever he would like to. And, with whichever medium, as, through phone, e mail or fax. It is very much understood that everyone wants quick response of their queries, that too in the most courteous, professional and efficient manner.
IP-Enabled Contact Centers
July 8, 2009 by admin
Filed under Call Center
Contact centers (still called “call centers” by many) have always enjoyed technological advantages over ordinary corporate or home phone systems and services. Unified messaging and unified communications originated there long ago. The transition to the software-based IP-enabled contact center was slow until standards appeared in the form of SIP (Session Initiation Protocol (News – Alert)), popular voice codecs and compatibility with VoIP gateways. Today, such contact centers have thoroughly integrated formerly disparate means of communicating with customers, such as email, web portals, instant messaging, faxes, and of course the phone. There are better connections to the back office so that agents, armed with current customer information, can be more adept at cross-selling and up-selling. The modern contact center can even project its capabilities to outside experts and bring them into a call to resolve a customer problem and thus boost first-call resolution, even if the expert is roaming about in the field with a mobile handset. IP has opened up many possible new ways of communicating among customers, contact center agents and resources outside of the contact center.
Call center to cut 250 jobs in Akron
July 5, 2009 by admin
Filed under Call Center
In 2006 Teleperformance USA announced it would be bringing over 600 full and part-time jobs to downtown Akron.Today they announced they will cut the staff by half at the end of August. (Phil Masturzo/Akron Beacon Journal file photo)
An international company that three years ago came to town promising 600 full- and part-time call center and technical support jobs — or the equivalent of 400 full-time jobs — announced it will cut its staff by half at the end of August.
In a press release, Teleperformance USA said it will lay off 250 employees beginning Aug. 31. The jobs are in classifications called ”exempt” and ”non-exempt,” referring to managerial duties.
FCC prepares for record volume to call centers as nation switches to digital TV
June 13, 2009 by admin
Filed under Call Center
With the passing deadline for the conversion to digital television broadcasting, the Federal Communications Commission is prepared for record numbers of calls to its call centers, where a staff of more than 4,000 is fielding queries from unprepared viewers.
FCC Urges Full Staffing of DTV Call Centers
June 11, 2009 by admin
Filed under Call Center
The FCC put out a public notice Tuesday reminding TV stations that they need to let the commission know the local number to which the FCC can refer DTV transition calls if need be.
In the reminder, posted on the FCC’s Web site Tuesday, the commission also urged stations to “fully staff” their call centers in the hours and days after the June 12 DTV transition hard date. The FCC pointed out that its national call center would be going 24/7 in the days surrounding the transition.
FCC Urges Full Staffing of DTV Call Centers
June 10, 2009 by admin
Filed under Call Center
The FCC put out a public notice Tuesday reminding TV stations that they need to let the commission know the local number to which the FCC can refer DTV transition calls if need be.