Ericsson launches SPMS service

Ericsson has launched spare parts management services (SPMS) to support TM International Bangladesh’s (TMIB) mobile network. The deal marks Ericsson’s first SPMS contract in Bangladesh, and will help boost operational efficiencies, revenue and network performance, says a press release. Under the agreement, Ericsson will provide TMIB with high-level hardware support for routine as well emergency maintenance. Ericsson will also take over the responsibility of the spare parts and provide TMIB with first-line local support, enabling immediate response to the customer’s needs.
Ericsson’s SPMS will reduce TMIB’s investment in spare parts, helping to improve cash flow, and reduce expenditure associated with spare parts inventories. SPMS also helps maintain high network performance, increasing revenue and reducing churn.

Jefri Ahmad Tambi, Chief Executive Officer of TMIB, says: “Ericsson’s spare parts management service will help us serve our customers more efficiently through smoother network operations. This is in line with our vision to be a leader as a telecommunication service provider in Bangladesh.”

Arun Bansal, Managing Director of Ericsson Bangladesh, says: “This is an important milestone for Ericsson Bangladesh. This contract extends our long-running partnership with TMIB and underlines Ericsson’s global strength in delivering spare parts management services with accuracy and speed.”

SPMS is part of Ericsson’s Professional Services offering. Ericsson’s support services secure that networks in more than 140 countries can deliver both preventative and corrective services to more than one billion users worldwide.

Source: Financial Express